Our Warranty Policies

General Limited Warranty

Network Video Servers Warranty

LIMITED WARRANTY

Dotworkz extends the following LIMITED WARRANTY to the original owner/purchaser of this product: One year from the date of initial sale for all Dotworkz products unless otherwise stated. Please note NVR servers and encoders carry warranties a one year warranty.

1. If this product, or any part or portion thereof, shall prove upon examination by DOTWORKZ, to be defective in material or workmanship, DOTWORKZ will repair or replace such part or portion at Dotworkz option. The warranty period on the repaired or replaced part or portion of this product shall be limited to the unexpired term of the original warranty. The buyer shall be responsible for all shipping and transportation of the product to DOTWORKZ for any performance under this warranty.

2. Conditions and Exceptions:

• Any accident to this product, any misuse or abuse, alternation, use in modified form, or any attempt to repair this product shall void this warranty. These conditions to the warranty include, but are not limited to, incorrect power connections, physical damage due to mechanical shock, chemical exposure, exposure to moisture, and circuit modification.
• SHOULD THIS PRODUCT PROVE DEFECTIVE FOLLOWING PURCHASE, THE BUYER, NOT THE MANUFACTURER, DISTRIBUTOR, OR RETAILER, ASSUMES THE ENTIRE COST OF ALL SERVICING OR REPAIR, EXCEPT AS OTHERWISE PROVIDED BY THE TERMS OF THIS WARRANTY.
• FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY ON THIS PRODUCT, THE BUYER IS LIMITED TO THE FOLLOWING DAMAGES. (1) THE COST OF LABOR TO REPAIR OR REPLACE DEFECTIVE PARTS OR PORTIONS OF THIS PRODUCT, AND (2) THE COST OF THE REPAIRED OR REPLACE PARTS OR PORTIONS OF THIS PRODUCT.
• O OTHER EXPRESSED OR IMPLIED WARRANTIES HAVE BEEN MADE OR WILL BE MADE ON BEHALF OF DOTWORKZ WITH RESPECT TO THE SALE, REPAIR, INSTALLATION, OPERATION, OR REPLACEMENT OR THIS PRODUCT. DOTWORKZ DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OF THIS PRODUCT OR ITS FITNESS FOR ANY PURPOSE, AND THE BUYER AGREES THAT THIS PRODUCT IS SOLD “AS IS” AND THAT THE ENTIRE RISK OF QUALITY AND PERFORMANCE OF THIS PRODUCT IS WITH THE BUYER, EXCEPT AS OTHERWISE PROVIDED BY THE TERMS OF THIS WARRANTY.
• Some states/jurisdictions do not allow exclusions or limitations of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above exclusions or limitations may not apply to you.

3. If you do not wish to be bound by any of the provisions in this warranty, please return the product(s) immediately.

4. Contact your dealer regarding return authorization for out of warranty repairs and any further product information.

3 Year Dotworkz Online Store Warranty

Dotworkz warrants housings, cables, mounts, cleaning tools, against any deemed defects that are due to workmanship for parts or faulty materials, except for exterior cosmetic blemishes, oxidation or scratches on protective lens, for a maximum of three years from the date of the original purchase when purchased directly from the official Dotworkz Estore. NVRs and recording products are excluded to 1 year for memory, motherboards, powering circuits, and case. This warranty does not cover damages, loss of revenue, loss of product, labor costs or data loss. Product damage resulting from unreasonable use or misuse, theft, vandalism, chemical exposure, lack of or improper maintenance is not covered. Mounting underwater will void the warranty. If any product does fail to operate under warranted specifications, send the product postage paid to: Dotworkz – 9340 Stevens rd, Santee, CA 92071. Only the above manufacturer is authorized to perform warranty repair or replace product. Any consequential damages to person or property are excluded from this warranty. Some states do not allow the exclusion and limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply. This warranty gives you specific legal rights and you may also have other rights. Strobe lights and other light accessory kits are not covered by this 3 year warranty.

1 Year Dotworkz General Warranty

Dotworkz warrants housings, cables, mounts, cleaning tools, against any deemed defects that are due to workmanship for parts or faulty materials, except for exterior cosmetic blemishes, oxidation or scratches on protective lens, for a maximum of one year from the date of the original purchase. NVRs and recording products are warrantied for 1 year for memory, motherboards, powering circuits, and case. This warranty does not cover damages, loss of revenue, loss of product, labor costs or data loss. Product damage resulting from unreasonable use or misuse, theft, vandalism, chemical exposure, lack of or improper maintenance is not covered. Mounting underwater will void the warranty. If any product does fail to operate under warranted specifications, send the product postage paid to: Dotworkz – 9340 Stevens rd, Santee, CA 92071. Return ground shipping prepaid in US only. Only the above manufacturer is authorized to perform warranty repair or replace product. Any consequential damages to person or property are excluded from this warranty. Some states do not allow the exclusion and limitation of incidental or consequential damages, therefore the above limitations or exclusions may not apply. This warranty gives you specific legal rights and you may also have other rights. Strobe lights and other light accessory kits are not covered by this 1 year warranty.

30 Day Painted Housings Warranty

Dotworkz Systems warrants the painting of housings for a period of 30 days from the date of customer receipt of product(s).