Dotworkz Return Policy: Upon receiving your order, please review your packing slip carefully to ensure that all items listed have been received. If you find discrepancies, such as missing items or damaged packaging, please contact Dotworkz sales team immediately at sales@dotworkz.com or call (866) 575-4689 for assistance.
Return Policy:
- Used products eligible for return must be approved through an RMA (Return Merchandise Authorization) process, see procedure (pg. 2) for instructions. Non-conforming items will be rejected.
- Custom-ordered products and custom-painted units are not eligible for return.
- Products labeled with a security seal must have the seal intact to be eligible for a refund.
- There is a 20% restocking fee based on the date of delivery from Dotworkz, product condition, or if warranty stickers are removed.
Return Shipping:
- Customers are responsible for all postage and handling charges, and all shipping costs are non-refundable.
Inspection Criteria:
To qualify for a return, products must meet the following requirements:
- Must be in the original manufacturer’s packaging and shipped securely.
- Include all standard certification labels (UL listing, capacity, brand name, UPC code), which should remain intact and untampered with.
- The product’s serial number or identification number must match the serial number on the packaging or invoice.
- Must be free from any damage, including dents, scratches, cracks, abuse, or tampered seals.
Non-returnable Items:
- Custom orders, including but not limited to custom camera compatibility, lenses, and shields, are non-returnable. For further clarification, please contact Dotworkz sales team at Sales@dotworkz.com.
Return Procedure:
- To request an RMA, e-mail Sales@dotworkz.com with the following information:
- Subject: RMA Request | Sales Order or Purchase Order #
- Reason for the return request
- The serial number
- Attach proof of purchase and photos if available.
- If the product was purchased through a Distributor or Reseller, the customer should contact them directly to request an RMA number to ensure proper handling of the return. Resellers and Distributors should inform their customers of this return policy.
- Once the return is received by Dotworkz, we will open every box and inspect every item thoroughly to verify eligibility and compliance with the return policy. If the return is due to customer error (e.g., improper use or installation) the return will be denied. All returns will be evaluated on a case-by-case basis.
- If a product does not meet the return criteria, Dotworkz will photograph the product and packaging and provide a detailed summary of why the return was denied. If requested, the product can be returned to the customer at their expense.
